Red Carpet Tailor Last updated: September 14, 2026

Please read these Terms & Conditions (“Terms”) carefully before using the website www.redcarpettailor.com (the “Site”) or booking services with Red Carpet Tailor (“Red Carpet Tailor,” “we,” “us,” or “our”), located at Preston Center and Lakewood in Dallas, Texas. By visiting our Site, scheduling an appointment, or dropping off a garment for alteration, you agree to these Terms.

1. Our Services

Red Carpet Tailor provides alteration and tailoring services for dresses, gowns, bridal wear, suits, formalwear, pants, skirts, jeans, shirts, blouses, tops, and other garments, at our Preston Center and Lakewood locations in Dallas, Texas. Services are performed by appointment or drop-off, subject to availability at each location.

2. Appointments, Estimates & Pricing

• Quoted prices are estimates based on the work requested at the time of your fitting and may be adjusted if additional work is identified once alterations begin (for example, unexpected fabric condition or construction issues).
• Turnaround times we provide are estimates, not guarantees, and may be affected by the complexity of the alteration, fabric availability, or volume of orders — particularly around weddings, holidays, and formal event seasons.
• Rush or expedited service, when available, may carry an additional fee, which will be communicated to you before work begins.
• Payment is due at the time of pickup unless otherwise agreed in writing, and we accept the payment methods posted in-store.

3. Deposits & Cancellations

• Certain services, particularly bridal or multi-fitting alterations, may require a non-refundable deposit to reserve fitting time and materials.
• We ask that you notify us as soon as possible if you need to cancel or reschedule an appointment so that fitting time can be offered to another customer.
• Deposits and payments made for alteration work already performed are non-refundable, as outlined in Section 6 below.

4. Care of Your Garments

• We take reasonable care in handling every garment brought to us for alteration, from drop-off through pickup.
• We are not responsible for items left with us beyond a reasonable pickup period after we notify you that your garment is ready. Garments left unclaimed for an extended period (generally 90 days from completion) may be considered abandoned, and we reserve the right to donate, dispose of, or otherwise handle such items at our discretion, to the extent permitted by Texas law.
• Please remove valuables, jewelry, or personal items from pockets and garments before drop-off. We are not responsible for items left inside garments.
• In the rare event that a garment is lost or damaged while in our care due to our error, our liability is limited to the reasonable repair, replacement, or cost of the garment itself (not sentimental, replacement-event, or consequential costs), up to the amount you paid for the alteration service, unless a higher limit is required by applicable Texas law.
• We will always discuss any concerns about a garment’s condition, age, or construction with you before beginning irreversible work, where practical to do so.

5. Customer Responsibilities

• Please provide accurate information about fit, intended use, and timelines (such as an event date) so we can plan the work appropriately.
• Garments made of delicate, antique, vintage, or unusually constructed fabric may carry additional risk during alteration; we will flag known risks in advance where we reasonably can, but alteration of such materials is undertaken at the customer’s discretion and acceptance of that risk.
• It is the customer’s responsibility to attend scheduled fittings and pickups, or to arrange for someone else to do so, in a timely manner.

6. Refunds & Satisfaction

• Because alteration work is custom, labor-based, and specific to your garment, completed alteration services are generally non-refundable.
• If you are not satisfied with completed work, please contact us promptly so we can review the alteration and, where reasonable and consistent with the original request, make appropriate adjustments at our discretion.
• Refunds, if any, are handled on a case-by-case basis and are not guaranteed.

7. Use of Our Website

• The content on our Site — including text, images, logos, and photographs of our work — is owned by Red Carpet Tailor or used with permission, and may not be copied, reproduced, or used commercially without our prior written consent.
• You agree to use our Site only for lawful purposes and not to interfere with its security or normal operation.
• We make reasonable efforts to keep information on our Site (such as services, pricing, and hours) accurate and current, but we do not guarantee that all content is free of errors or fully up to date at all times. Please call your preferred location to confirm details before visiting.

8. Reviews & Testimonials

Customer reviews and testimonials that appear on our Site or social media reflect the individual experiences of those customers and are shared with permission. Individual results and experiences may vary.

9. Limitation of Liability

To the fullest extent permitted by Texas law, Red Carpet Tailor is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or our services, including but not limited to lost time, missed events, or emotional distress, except where such liability cannot be limited under applicable law. Nothing in these Terms is intended to limit any consumer protection or warranty right that cannot be waived under Texas law.

10. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising from these Terms or our services will be subject to the jurisdiction of the courts located in Dallas County, Texas.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, pricing practices, or legal requirements. The “Last updated” date above reflects the most recent revision. Continued use of our Site or services after changes are posted constitutes acceptance of the updated Terms.

12. Contact Us

Questions about these Terms & Conditions can be directed to:

Red Carpet Tailor Email: Redcarpettailor1@gmail.com

Preston Center: 8400 Douglas Ave, Dallas, TX 75225 — (469) 382-4567 Lakewood: 5815 Live Oak St #103a, Dallas, TX 75214 — (469) 991-9711